Privacy Policy
Your trust is our cornerstone. This policy details how Shepherd International Logistics handles your personal information, cookies, and website interactions.
Last Updated: October 2026
1. Overview
Shepherd International Logistics ("we," "our," or "us") operates the website shepherdshipping.com. We provide global air freight, sea freight, customs clearance, and 3PL warehousing solutions from Dubai, UAE. We are committed to safeguarding the privacy and confidentiality of our clients, cargo shippers, and website visitors.
2. Microsoft Clarity and Behavioral Analytics
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
3. Information We Collect
We collect information you directly provide when requesting freight quotations, submitting shipping inquiries, or contacting our operations desks:
- Contact Details: Full name, company name, email address, phone number, and physical office location.
- Shipment Specifications: Origin and destination ports, cargo description, estimated weights, dimensions, and preferred modes of transport (Air, Ocean, Customs Brokerage, Warehousing).
- Automated Technical Information: IP address, browser type, device information, operating system, and interaction records collected via cookies and security firewalls.
4. How We Use Your Data
Your personal and logistics information is processed solely for legitimate commercial and operational purposes:
- Preparing accurate freight rate estimates and routing options.
- Communicating with you regarding bookings, customs documentation, and shipment updates.
- Preventing automated spam, fraudulent submissions, and abuse via Cloudflare Turnstile protection.
- Improving website performance, navigation clarity, and customer experience.
- Fulfilling legal, customs, and regulatory compliance obligations in the UAE, GCC, and destination jurisdictions.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure core functionality, security, and analytics:
Essential & Security Cookies
Required for site navigation, secure form transmissions, and bot prevention (Cloudflare Turnstile). These cannot be disabled.
Performance & Analytics Cookies
Supplied by partners like Microsoft Clarity to help us understand navigation patterns and optimize usability. You can adjust your browser cookie settings at any time.
6. Data Security and Confidentiality
We implement industry-standard technical and operational safeguards to protect your data against unauthorized access, loss, or misuse. We do not sell, rent, or trade your personal or shipping information to third-party data brokers.
7. Contact Our Privacy & Compliance Team
If you have any questions about this Privacy Policy, your personal data, or our analytics practices, please contact us:
PO Box 121743
+971 56 175 7275
infodwc@shepherdshipping.com